Job Description

Our client in the gaming industry is looking for a Customer Services representative who should be experienced to help us take ownership over the company’s assets shape and grow them to become leading channels for our operators and pave our global strategic roadmap.

Responsibilities

• Assist the customers with any query that arises through available communication channels;
• Resolve customer queries while keeping both the company and customer’s best interest in mind;
• Provide online troubleshooting by using the available communication channels;
• Achieve up-sales, conversions, and decline solutions by chat and phone calls;
• Work according to departmental and company protocols and work procedures;
• Provide an excellent level of service and making sure that the customer’s request is answered and assisted within SLAs, in order to contribute to an excellent customer experience with us;
• Perform proactive phone calls to customers according to predefined segments;
• Report to the relevant departments regarding site issues, inaccurate content, and troubleshooting;
• The report in a timely manner HVCs and regular customer escalations;
• Manage personal performance report on a daily basis;
• Follow the guidance of his/her direct Manager or the Department Lead;
• Maintain a clean work environment and respect office equipment.

Skills and Qualifications

• Excellent level of English
• Excellent interpersonal and communicational skills in English
• Very good Computer skills (knowledge of Microsoft Office tools);
• Good technical troubleshooting skills;
• Team Player with positive “can do” attitude;
• Ability to learn and adapt in a fast and dynamic, multinational, multilingual, and multicultural environment;
• Degree  in business administration, public relations,or related industry
• Previous experience as a Customer Services or Sales representative – a must;
• Previous experience in the Gaming – an advantage;
• Experience in Sales domain – an advantage;
• Results-oriented (being Customer Support and/or Sales ones);
• Ability to cope with various tasks and on some occasions to react under pressure;
• Willingness to work a flexible schedule to include weekends, possible holidays, and occasional overtime when needed.