Job Title

 Service Engineer

Reports to 

Country Manager

Purpose of the Job

• To fulfill the customer’s needs in all aspects of service jobs, commissioning, spare/ware parts

and machine repairs.

• Interact with the client to fulfill service jobs/quotations/spare-ware parts
• Attend to the clients calls/e-mails for technical support
• Commission single machines
• Giving technical support to projects
• Execute service contracts and servicing of machines

 Knowledge, Skills and Abilities

• Strong interpersonal and teamwork skills
• Ability to work in international engineering teams
• Must be able to work under extreme pressure
• Willingness to travel and be out of the country 
• Customer focus
• Sound judgment and decision making skills
• Excellent problem solving skills
• Ability to work in a matrix organization 
• Good written and oral communication skills, including the ability to interface effectively with people inside and outside of the company 
• Industry knowledge
• Comfortable working on multiple projects at one time. 
• Able to plan and organize work in order to meet project dates and objectives

Key Performance Indicators

• Development of technological experience and knowhow and the usage of it.
• Development of independent work and project execution
• Compliance with processes, procedures and tools
• Compliance of agreed fix points/ delivery dates within the project

Educational Requirements

Mandatory         

• Diploma/Degree in Mechatronics ,  or related technical field
• Good knowledge of MS office programs.
• Fluent in English and Swahili ( written and spoken)

Desirable

• Hands on experience in maintenance of feed or grain milling plants is an added advantage

Experience

Mandatory         

• Minimum 1 year in a manufacturing plant or proof of sufficient skills

Desirable

• 3 years production plant maintenance.

Functional and/or key Technical Know How 

• Costumer Focus
• Negotiation
• Project Cost and Finance Management
• Project Risk Management
• Contract Management

Operational Know How (mandatory information)

• Operational effectiveness & Accountability
• Collaboration & Teamwork
• Innovation
• Communicating with Transparency

Managerial Know How (mandatory Information)

• Ability to make decisions/Sense of urgency
• Resilience
• Motivating and inspiring
• Continuously managing & developing people
• Leading the way in EHS